Shipping policy

At Alora Hair, we are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking details.

Please note that processing time is separate from shipping time.

Shipping Time

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Major cities may receive orders sooner depending on courier availability.

Delivery times may vary during peak periods or promotional sales.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be offered during promotional periods.

Tracking Your Order

Once your order has been dispatched, a tracking number will be provided so you can monitor your delivery in real time.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout. Alora Hair is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us at:

contact@alorahairsa.co.za

We will assist in resolving the issue with the courier.