Frequently Asked Questions
Everything you need to know about our hair, shipping, and care.
Hair & Quality
Is this 100% virgin human hair?
Yes. All Alora Hair extensions are made from 100% virgin human hair, carefully selected for softness, fullness, and longevity.
Does the hair shed or tangle?
With proper installation and care, shedding and tangling are minimal. We recommend sulfate-free products and gentle handling.
Can I dye or bleach the hair?
Yes. Because it is 100% human hair, it can be professionally colored and styled.
How long does the hair last?
With proper care, the hair can last several months and maintain its quality over time.
Is the hair true to length?
Yes. All bundles are measured accurately when stretched.
INSTALLATION & STYLING
How many bundles do I need?
For a full look:
-12–16 inches: 2–3 bundles
-18–24 inches: 3 bundles
-26 inches and above: 3–4 bundles
Can I curl or straighten the hair?
Yes. It can be heat styled like natural hair. Always use heat protectant.
Will the texture hold curls?
Yes. Our textures are designed to maintain shape with proper styling.
SHIPPING & DELIVERY
How long does shipping take?
Orders are processed within 1–2 business days. Delivery times are shown at checkout based on your location.
Do you ship nationwide?
Yes, we ship across South Africa.
Will I receive tracking information?
Yes. Once your order ships, you will receive tracking details via email.
RETURNS & POLICIES
Can I return the hair?
Due to hygiene reasons, returns are only accepted if the product remains unused and in its original packaging.
What if I receive the wrong product?
Please contact our support team within 48 hours and we will assist you promptly.
How do I contact customer support?
You can reach us via email at support@alorahairsa.co.za or through WhatsApp during business hours.